I finally
gave in to the demands of the fascists among us and went in the get my driver’s
license ‘enhanced.’ Which entails proving my citizenship by proffering my
passport and answering a series of questions that felt distinctly invasive.
Ostensibly, this is all for our protection from terrorists. Which of course
seems specious when one considers the number of terrorists currently residing
in Congress.
After
wending my way through the entrance line and once I had received my ‘number,’ I
decided to cease my reflection on the indignity of the situation that brought
me there and began watching people. I love people-watching as a recreational
activity and as I often do I pulled out my ever-present notebook and started
taking notes.
So, what
did I see?
First, I
have to say the Washington Department of Licensing has really improved the
customer service experience. While I was there, on a very busy Saturday
morning, the system was efficient, the workers competent and friendly. This is
NOT my father’s DMV.
The folks
in the long line when the door opened were mostly patient and polite. I say
mostly because the guy in front of me clearly thought he’d pulled a fast one
when his girlfriend cut the line, although they arrived in separate cars and
she showed up some time after he did. What are you going to do?
The oblivious
texter was well represented, including an immaculately coifed and expensively dressed
woman who was clearly not impressed with the replies from the person on the
other end.
Children
with electronic games added to the background noise. One little boy stomped
about, fascinated with the little light that flashed on his sneakers in time
with his footfalls. He drew quite an audience.
Boyfriends
and girlfriends – not sure why this would be seen as a dating opportunity. You
don’t see older husbands and wives coming together to renew a license. Must be
a young thing. And of course, I’m making assumptions as to the relationships
involved.
So many
teenagers getting their first licenses, proud and worried and impatient. And
several proud younger sibs, “My (brother/sister) is getting a driver’s license
today!”
The guy
with the yard-long dreads and multiple piercings. I don’t get it. Don’t mind,
really, but don’t get it. In much the same way I don’t get sagging, stretch
pants or dressing up like furry animals. And that’s okay – they probably don’t
get me, either.
One guy
was online and on his phone, purchasing a used set of wheels while he waited to
apply for his driver’s license. Now, that’s confidence!
If you’ll
excuse me a bit of profiling, it seemed to me that the most patient customers
were recent immigrants. I guess they’re accustomed to being inconvenienced by bureaucracy.
I’m glad to report that they were treated with respect.
One mother
/ daughter pair cracked me up, the daughter leaning almost out of her chair
every time the lady at the take-your-photo-and-pick-up-your-temp-license window
called out a new group of names. The daughter was on toes and chair front for
each new list of names, only to sag back deflated upon not hearing her name,
making her mom laugh each time this sequence played out. I was sitting next to them
and we got to chatting. Turns out they had been watching me watching people and
the mother bet the daughter I was a writer of some sort taking notes on the
people I watched. Then they mentioned they were listening so intently for the
name to be called because they have a French surname - the mother having grown
up in the Alps - that is frequently mangled by English-speakers. Just then the daughter's name was finally called and as we wished each other well, I told the Mom to say
hello to Jean Claude Killy. Turns out, the mother is Killy’s daughter’s friend.
Small world.
I got a
lot of noticing done this morning. The DMV turns out to be a rich well for a
writer.
Who knew?